Job: Service Manager

As the Service Manager you will take the lead in ensuring the highest standards of support and accommodation for our young people. This role encompasses more than just managing day-to-day operations; it involves championing an environment that is nurturing and safe, fostering growth, resilience, and a sense of belonging. Leading a dedicated support team, you will collaborate closely with key departments and senior management to ensure our young people receive the necessary advice, guidance, and support, to learn essential life skills and successfully transition to adulthood.

££35,000.00-£37,000.00 per year DoE

37 hours per week

Directors

Ensure the smooth operation of the homes, promoting a safe and caring environment for all young people.
Lead and inspire the support team, delivering supervisions, probations, and appraisals, providing guidance, support, and training to ensure high-quality care delivery and adherence to regulatory guidelines and standards.
Work closely with the support team to develop and implement support plans and safety plans tailored to meet the needs of each young person, ensuring their well-being.
Conduct regular assessments and reviews of each young person’s progress, working collaboratively with relevant professionals, families, and external agencies to create person centred support plans.
Foster a positive, inclusive, and engaging environment within the home, promoting a sense of belonging and empowerment for the young people.
Plan and lead team meetings, and multidisciplinary discussions to ensure effective communication, coordination, and collaboration with external stakeholders.
Maintain accurate records, reports, and documentation in compliance with regulatory requirements and organisational policies.
Handle any crisis situations or incidents promptly and effectively, ensuring appropriate safeguarding procedures and strategies.
Lead on the implementation of policies, procedures, and quality assurance.
Promote the involvement of young people in decision-making processes, actively encouraging their participation and listening to their perspectives.

Shiloh Healthcare Services Ltd requires a commitment from all staff to recognise, support and celebrate equality and diversity for all. We have an inclusive approach and holistic way of working, with service users, and colleagues alike, to encourage every individual to be their authentic self.

This post is subject to a satisfactory enhanced DBS check. Shiloh Healthcare Services Ltd has and operates a culture of awareness policy as such all staff are also subject to thorough reference checks.

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Emergency referrals:
Tel: 0133 274 2661
Mob: 0759 238 0332

We take great pride in providing quick and effective solutions to Local Authorities nationwide that require immediate housing solutions for young individuals. In emergencies, our swift response system arranges transportation, staffing, and fully equipped accommodation for the children and young people.

Non-emergency referrals:
info@shilohealthcare.co.uk

For scheduled placements, we arrange meetings at mutually convenient locations with you and the young individual. During these meetings, we conduct initial keyworking sessions to familiarize ourselves with the young person and their aspirations. Additionally, we educate them about our organization, address their questions or concerns, and encourage visits to our facilities for informed decisions.